FAQ

We provide a comprehensive range of services, including Real Estate and Products Photography, Videography, Drone Shots, Virtual Staging, Matterport 3D Tours, Social Media Reels, Floor Plan outlining, professional Headshots, Web Design, and Managed Social Media for your branding.

Simply head to our “Services” section, select the desired service, choose your date and time, and proceed with the online payment. After, our experts team will contact you via email or phone for further process.

Typically, the turnaround time varies depending on the service. For most photography services, expect a 48-hour turnaround. Professional Videography and Web Design projects might take longer.

You’ll receive a secure link to download the high-resolution files directly to your device.

Yes, we do offer bundle packages for clients seeking multiple services. Reach out to our team for custom quotes at “Contact” page.

You can reschedule up to 12 hours before the project start time at no extra charge. For cancellations and refunds, please refer to our Cancellation & Refund Policy at “Terms of Service“.

Absolutely! We cater to both Residential and Commercial Real Estate needs.

Yes, all our drone operations comply with local regulations, and safety is our utmost priority.

Certainly. We offer a set number of complimentary revisions. Any additional edits might incur a fee.

Virtual Staging involves digitally furnishing and decorating a space in photos, while Digital Design pertains to web and graphic design.

Our social media reels are designed to be concise and impactful, typically lasting 60 seconds.

Top Captures caters to Greater Toronto Area (GTA). For projects outside this region, please Contact us.

Yes, locations beyond a certain radius may incur a travel fee. Details can be found in our “Services” page.

We recommend decluttering spaces, ensuring good lighting, and cleaning surfaces for the best results. A detailed guide is available on our website.

Top Captures uses the latest industry-advanced equipment, including high-resolution cameras, drones, and specialized software for post-production. You can see our hardwares in the website homepage.

Yes, we provide both high-resolution files for print and web-optimized versions for online use.

Certainly! We provide an initial walkthrough and support documentation to help you get the most out of the 3D tours.

All client content is stored for a period of two (2) years. For extended storage options, please contact us.

Absolutely! All content we produce can be used for your promotional activities, including advertising.

You can contact our Support team via the “Contact” page. We’re always here to assist!